RETURN POLICY
Thank you for choosing CAPITUDE LLC. We are committed to providing you with a smooth shopping experience. If you are not completely satisfied with your purchase, you may request a return or refund in accordance with the following policy.
I. Return Requests
You may submit a return request within 30 days of receiving your item(s).
Returned items must be in an unused condition and include their original packaging and all accessories.
Items showing signs of use, damage, or missing components may not be eligible for return.
Before returning any item, please be sure to contact us via email to obtain a return confirmation.
II. Non-Returnable Items
Returns are generally not accepted under the following circumstances:
Damage caused by personal mishandling or improper use.
Orders submitted beyond the designated return period.
Items specifically marked as non-returnable or non-exchangeable (where applicable).
III. Refunds
Once we have received and inspected the returned item(s), we will notify you of the status of your refund request.
If your return is approved, the refund will be issued to your original method of payment.
Refund processing typically takes 5–10 business days (subject to the policies of your payment provider).
IV. Return Shipping
If the return is due to a product defect or an error on our part (e.g., shipping the wrong item), we will cover the cost of return shipping.
If the return is due to personal reasons (e.g., you simply do not like the item, or the size is incorrect), the buyer is responsible for the return shipping costs.
We recommend using a trackable shipping method when returning items.
V. Exchanges
If you wish to exchange an item (e.g., to change the style or color), please contact us first to confirm inventory availability; you must then follow the standard return procedure and place a new order for the desired item. VI. Return Address
Once you have received confirmation, please return the item(s) to the following address:
Company Name: CAPITUDE LLC
Return Address: 2752 E LOMITA AVE, ORANGE, CA 92867
Contact Number: +1 424 768 9973
VII. Contact Us
If you have any questions regarding returns or refunds, please contact us via the following methods:
Email: info@capitude.org
Phone: +1 424 768 9973
Thank you for your support and understanding!